alt Inc. Launches AI Help Desk Solution with NTT Data Business Systems

Personal Artificial Intelligence (P.A.I.) developer alt Inc. (Head office: Minato-ku, Tokyo, Japan, CEO: Kazutaka Yonekura), has started providing an AI help desk solution equipped with alt's AI dialogue engine "NeoRMR" , in collaboration with NTT DATA Business Systems Corporation (Head office: Shinagawa-ku, Tokyo; President: Shunichi Takeuchi; hereinafter "NTT DATA Business Systems"). (hereinafter referred to as "alt") and NTT Data Business Systems Corporation (hereinafter referred to as "NTT Data Business Systems"; head office: Shinagawa-ku, Tokyo; president: Shunichi Takeuchi) to provide an AI help desk solution equipped with alt's AI dialogue engine "NeoRMR"


■ Background and Objectives
In these days when people are calling for reforms in the way they work and digital transformation (DX) is being promoted, it is becoming increasingly important for companies to provide detailed support to their customers.

In order to reduce the increasing workload of help desk operations, there are high expectations for the latest technology.



 ■ About Specific Initiatives

NTT DATA Business Systems, which supports corporate DX, will begin offering an "AI help desk solution" to help its customers improve the customer experience.

alt's NeoRMR has been selected as the engine for this solution.

NeoRMR is part of a dialogue engine that combines elemental technologies such as an advanced intention interpretation engine and the application of thought judgment, which were created in the personal artificial intelligence "P.A.I.*1" research course that alt is developing.

In addition to the "scripted" type that provides predetermined answers like conventional chatbots, the "improved" type that learns from past dialogue history, provides answers, and "answers using machine learning and deep learning,” can automatically provide the best answers by combining "conventional" and "cutting-edge" technologies.

As a result, companies using the "AI help desk solution" will be able to operate their help desk operations more efficiently, and their customers will be able to get the information they need more quickly and easily than before.

alt will continue to apply knowledge gained through the promotion of "P.A.I." research to facilitate a better customer experience.


<NTT Data Business Systems "AI Help Desk Solution" Official Website

<alt "NeoRMR" Operator AI Support System official website


P.A.I. (Personal Artificial Intelligence) is an AI that aims to digitize our own narrative and place it in the cloud to perform all digital tasks.

"P.A.I." is a registered trademark of alt.
Concept movie of P.A.I. :

--- About Us ---
Company name : alt Inc.
Website :
Address: 809 SENQ Roppongi,Shin-Roppongi bldg. 7-15-7 Roppongi, Minato-ku, Tokyo, Japan
Representative: Kazutaka Yonekura, CEO
Establishment : November 2014
Business description : Development and provision of P.A.I. (Personal Artificial Intelligence).


<For inquiries regarding the press and media>    
Public Relations representative : Misako Nishizawa
Phone : +81-3-6380-7076

<For inquiries regarding the event>    
Public Relations representative : Yusuke Kato
Phone : +81-3-6380-7076