NEWS
2023/03/30
alt Inc., Masterpiece, and Comdesign jointly develop large-scale language processing model LHTM-2 call center version
Next-generation automatic FAQ generation and response functionality implemented in AI-BPO Double BRAIN
alt Inc.(https://alt.ai/en/), a Japan based developer of AI Clone and Personal Artificial Intelligence (P.A.I.®️) (Head Office: Minato-ku, Tokyo, Japan; CEO: Kazutaka Yonekura), has formed a business alliance with Masterpiece Group, Inc.(headquartered in Minato-ku, Tokyo; President: Juri Nakajima; hereinafter "Masterpiece") and ComDesign inc. (headquartered in Chiyoda-ku, Tokyo; President: Kenji Terao; hereinafter "Comdesign") to link the large-scale language processing model "LHTM to jointly develop a new solution service to realize automatic generation of FAQs and automatic responses in call center operations by linking the large-scale language processing model known as "LHTM-2"*1 and ChatGPT developed by alt to AI-BPO Double BRAIN, an AI-based voice interaction call center jointly developed by the three companies.
In September 2021, alt announced the initial version of its proprietary large-scale language processing model, LHTM (Large-scale Heuristic Thinking Model)*2. Research and development of LHTM continued until February 2023, when alt announced LHTM-2. LHTM-2 is composed of the same number of parameters as OpenAI's GPT-3 and is capable of natural text generation and text creation assistance. The system is designed to be flexible and customizable, allowing for factual output to be internally guided, for example.
Also in February, the company announced that it would begin supporting demonstrations of AI in various industries by leveraging its language processing technology and expertise in building large-scale language processing models.
AI-BPO Double BRAIN, jointly developed by alt, Masterpiece, and Comdesign, will be equipped with LHTM-2-based generative AI technology to reduce operator workload, improve call center operation efficiency, and support clients' efforts to improve customer satisfaction and business operations. The system also supports further problem-solving in improving customer satisfaction and business processes.
In addition, companies that have already introduced or plan to introduce AI-BPO Double BRAIN will be invited to participate in a demonstration experiment of this solution.
Through the joint development of this innovative AI automation solution for call centers, we will continue to accelerate our research, development, and service toward the realization of a society in which all people can make the most of their lives without being bound by the constraints of time and space, and toward our mission of "freeing humanity from labor."
※1：https://alt.ai/news/news-1892/
※2：https://alt.ai/news/news-1454/
▶For inquiries about LHTM-2/GPT-3 and other large-scale language processing solutions, please contact
https://alt.ai/aiprojects/gpt3/
[ About "AI BPO Double BRAIN" ]
AI BPO Double BRAIN, designed based on Masterpiece's more than 20 years of call center operation know-how, is equipped with a Voice Bot function that links the AI voice recognition technology cultivated by alt's AI GIJIROKU with Comdesign's cloud CTI CT-e1/SaaS. The Voice Bot function allows AI to automatically respond to customers' questions.
The new system comes standard with alt's natural language engine NeoRMR and immediately hands over to operators those inquiries that cannot be handled by the Voice Bot alone. The AI-assisted response function automatically learns from conversations between customers and human operators, improving efficiency by suggesting the most appropriate response candidates to the operator based on the content of the conversation.
Unlike conventional voice bots that use outside line transfer, this next-generation Voice Bot can be used out of the box in call centers by linking with the cloud CTI CT-e1/SaaS to improve cooperation between operators and AI.
https://www.m-piece.com/service/aibpo/
■ About Masterpiece Group, Inc.
Masterpiece Group is a global operations company that provides BPO services and DX risk management in the digital marketing domain, with a mission to "continue to create innovative services with people, data and technology."
■ About ComDesign inc.
Comdesign was founded in 2000, and began offering its CT-e1/SaaS cloud-based CTI service in 2008. With its highly scalable, self-developed architecture and unique service model that can respond to users' needs in detail, Comdesign’s software is a favorite of call centers from small to large, across many industries. In recent years, as a CCP, we have promoted collaboration with call center DX solutions such as speech recognition and conversation analysis, which handle "conversation" itself as data, to help generate new value for call centers.
■ About alt Inc.
Founded in November 2014, alt is a venture company that "aims to free people from unproductive labor" by creating P.A.I.®️ (Personal Artificial Intelligence) and AI clones. We also develop and provide SaaS products such as AI GIJIROKU, which utilizes speech recognition technology derived from the development of AI dialogue engines. 3.5 billion yen was raised in a Series D funding round in June 2022, bringing our total amount raised to 6.2 billion yen.
https://alt.ai/en/
<For inquiries regarding "AI-BPO Double BRAIN">
Masterpiece Group, Inc., Sales, Takahashi
TEL: 03-6635-0067 e-mail: voc-mpg@m-piece.com
<For inquiries from the press>
alt Inc., Public Relations, Misako Nishizawa
TEL: 03-6455-4677 e-mail: press@alt.ai
<For inquiries regarding the alliance>
alt Inc., AI solutions, Katsuya Asai
TEL: 03-6455-4677 e-mail: aicallcenter@alt.ai