NEWS

2021/08/31

New Business Co-Creation with Masterpiece and Com Design for alt Inc.'s AI Call Center

Personal Artificial Intelligence (P.A.I.) developer alt Inc.(https://alt.ai/en/) (Head office: Minato-ku, Tokyo, Japan, CEO: Kazutaka Yonekura),has announced that Masterpiece Group, Inc. (Head office: Minato-ku, Tokyo; President: Juri Nakajima; hereinafter "Masterpiece") and Com Design Corporation (Head office: Chiyoda-ku, Tokyo, President: Kenji Terao, hereinafter "COMDESIGN"), the three companies will jointly develop an AI call center system for "CT-e1/SaaS", a cloud CTI system provided by COMDESIGN, based on "AI Call Center" https://aicallcenter.ai/ provided by alt Inc.

Overview

alt, Masterpiece and Com Design will begin joint development of a new service, CT-e1/SaaS AI Call Center, based on the AI Call Center provided by alt.

Roles

The roles of each company will be as follows: 

- alt: Joint development of AI call center system based on AI Call Center.

Com Design will provide its cloud CTI CT-e1/SaaS as a call center platform and link it to the AI system based on alt's AI Call Center.

- Masterpiece: Will sell the jointly developed CT-e1/SaaS AI call center system and provide services as part of its new call center service lineup.

Significance

The integration of the advanced spoken dialogue AI technology cultivated by alt through its digital clone R&D, the cloud CTI system of COMDESIGN, and the call center service know-how cultivated by Masterpiece over many years will create a next-generation call center. It combines advanced technology, reliability and a solid track record. The next generation call center will be born.

[Sponsored by alt: AI Call Center details will be presented at the following event]

Date & Time: Thursday, September 30th, 17:00~18:00

Overview: [Online Hands-on] AI Call Center Business Application Webinar!

Method: Free online seminar *Zoom will be used.

Click here to register for the event!
>> https://event.alt.ai/aicallcenter_sep30<<

■ Masterpiece Group, Inc.
Masterpiece Group provides global BPO services in 26 languages as well as next-generation BPO services such as visual IVR, AI chatbot and RPA.

Company Name : Masterpiece Group, Inc.
URL : https://www.m-piece.com/
Location : MPG Nishiazabu Building, 1-8-12 Nishiazabu, Minato-ku, Tokyo
CEO: Juri Nakajima, President
Establishment : September, 1992

Business description: Comprehensive outsourcing business, contact center, multilingual contact center, contracted BPO operations, DX and AI support for contact centers, social risk countermeasure business, flameout consulting, training, monitoring tools, monitoring agency, post-incident countermeasures, etc. Total solution

■ Com Design Corporation
Com Design was founded in 2000, and started providing the cloud-based CTI service "CT-e1/SaaS" in 2008. With its highly scalable, self-developed architecture and unique service model that can respond to the needs of users in detail, the service is supported by call centers in all industries, from small to large. In recent years, as a CCP, we have been supporting the creation of new value for call centers by promoting collaboration with call center DX solutions such as speech recognition and conversation analysis, which handle "conversations" themselves as data.

*What is CCP (Converged Communication Platform)?
CCP is a call center platform concept that enables flexible and easy linkage of voice data and text data according to the specifications of call center DX solutions that use "conversations" between customers and communicators.

Company name : Com Design Corporation
URL : https://comdesign.co.jp/
Location : 3rd Floor, Main Building, Erosion Control Hall, 2-7-5 Hirakawacho, Chiyoda-ku, Tokyo
CEO: Kenji Terao, President
Establishment : January, 2000

Business description: Provision of CTI services, provision of self-developed on-demand contact center CTI service "CT-e1/SaaS", development of SaaS business, packaging, planning and sales of CTI solution packages, contract development, development of information processing systems and CTI solutions using telephone lines, the Internet, intranets, etc. Development of information processing systems and CTI solutions on consignment.

■ alt Inc.

Through the research and development of "alt", a P.A.I. (Personal Artificial Intelligence) based on digital cloning technology, we aim to create the first autonomous society in the history of mankind, in which our daily lives themselves become assets that continue to create lasting value, and in which we can govern ourselves based on our own assessment.

Company name : alt Inc.
Website : https://alt.ai/en/
Address: 9F SENQ Roppongi,Shin-Roppongi bldg. 7-15-7 Roppongi, Minato-ku, Tokyo, Japan
Representative: Kazutaka Yonekura, CEO
Establishment : November 2014
Business description : Development and provision of P.A.I. (Personal Artificial Intelligence).

[P.A.I.]
P.A.I. (Personal Artificial Intelligence) is an AI that aims to digitize our own narrative and place it in the cloud to perform all digital tasks.

*P.A.I. 
"P.A.I." is a registered trademark of alt.
Concept movie of P.A.I. : 
https://www.youtube.com/watch?v=AqTDorosHwY

--- Our AI solutions (Partial)---

◆Inquiries for our AI solutions
https://alt.ai/aiprojects/en

◆AI GIJIROKU (AI Minutes)" official website
https://gijiroku.ai/en

◆"AI GIJIROKU (AI Minutes)" Business Plan official Website
https://gijiroku.ai/premium

◆The world's first AI clone questionnaire "Nulltitude" official website
https://nulltitude.ai/en

◆"NeoRMR" Operator AI Support System official website
https://alt-technologies.com/rmr/en

◆"AI TSUYAKU (AI Interpreter)" official website
https://tsuyaku.ai/

◆"AI Call Center" official Website
https://aicallcenter.ai/

◆"AI Moderator" official website
https://aimoderator.ai/

◆"AI Translation" official website
https://honyaku.ai/

◆“Linguacode.AI” (International version of "AI Translation") official website
https://linguacode.ai

＜For inquiries regarding the press and media＞　　　　
Public Relations representative : Misako Nishizawa
Phone : +81-3-6380-7076
E-mail: press@alt.ai

＜For inquiries regarding the event＞　　　　
Public Relations representative : Katsuya Asai
Phone : +81-3-6380-7076
E-mail: aicallcenter@alt.ai