NEWS

2022/04/04

alt Inc., Masterpiece, and Comdesign Launched "AI BPO Double BRAIN" AI Voice Interaction CTI System

Personal Artificial Intelligence (P.A.I.) developer alt Inc.(https://alt.ai/en/) (Head office: Minato-ku, Tokyo, Japan, CEO: Kazutaka Yonekura) , is pleased to announce that Masterpiece Group Inc. (headquartered in Minato-ku, Tokyo; President: Juri Nakajima; hereinafter "Masterpiece"), ComDesign Inc. (headquartered in Chiyoda-ku, Tokyo; President: Kenji Terao; hereinafter "Comdesign"), and alt' "AI Call Center" https://aicallcenter.ai/, the three companies will release "AI BPO Double BRAIN" jointly developed by the three companies.

Introducing "AI BPO Double BRAIN (https://www.m-piece.com/service/aibpo/)," a voice CTI automation solution jointly developed by integrating the "AI Call Center" of alt and the call center operations expertise of Masterpiece.

“AI BPO Double BRAIN" is equipped with a "voice bot" function, enabling it to automatically respond to customer conversations using only AI.

Furthermore, by incorporating alt's natural language engine NeoRMR (https://alt-technologies.com/rmr/) as a standard feature, it can instantly take over inquiries that cannot be handled by the "voice bot" alone, and automatically learns the conversation between the customer and the human operator.

As the learning progresses, it interprets the content of the customer's conversation and presents the most appropriate response candidates on the operator's screen. The operator can then choose from among the possible answers.

With the release of "AI BPO Double BRAIN," the system will be linked with the services of Comdesign, which has a top-class track record in providing cloud CTI systems in Japan. This enables companies to use "AI BPO Double BRAIN" based on a safe and secure high-performance call center platform.

alt, Masterpiece, and Comdesign aim to have 300 companies using this service by 2024.

■ Masterpiece Group Inc.
Masterpiece Group Inc. provides next-generation BPO services such as AI BPO, visual IVR, AI chatbots, and RPA, in addition to global BPO services in 30 languages, based on its management philosophy of "continuing to provide valuable outsourcing services that streamline management. AI BPO, Visual IVR, AI Chatbot and RPA.

Company name: Masterpiece Group Inc.
URL ：https://www.m-piece.com/
Location: MPG Nishiazabu Building, 1-8-12 Nishiazabu, Minato-ku, Tokyo
Representative: Juri Nakajima, President and Representative Director
Establishment : September 1992
Business Description :
・Comprehensive outsourcing business
・Operation of contact centers, multilingual contact centers, and BPO services on consignment
・Support for DX-ization and AI-ization of contact centers
・Social risk countermeasure business
・Comprehensive solutions such as consulting, training, monitoring tools, monitoring agency, and post-mortem countermeasures for flame wars

■ ComDesign Inc.
ComDesign Inc. was founded in 2000, and began offering the CT-e1/SaaS cloud-based CTI service in 2008. With its highly scalable, self-developed architecture and unique service model that can respond to users' needs in detail, the company is supported by call centers in all industries, from small to large. In recent years, as a CCP, we have been supporting the creation of new value for call centers by promoting collaboration with call center DX solutions such as speech recognition and conversation analysis, which convert "conversation" itself into data and handle it.

*What is CCP (Converged Communication Platform)?
CCP" is a call center platform concept that enables flexible and easy integration of "voice data" or "text data" according to the specifications of call center DX solutions that use "conversations" between customers and communicators. It is a call center platform concept that enables flexible and easy integration of "voice data" or "text data" according to the specifications of call center DX solutions that use "conversations" between customers and communicators.

Company name: ComDesign Inc.
URL ：https://comdesign.co.jp/
Location: 3F, Erosion Control Building, 2-7-5 Hirakawacho, Chiyoda-ku, Tokyo, Japan
Representative: Kenji Terao, President and Representative Director
Establishment ：January 2000
Business ：
・Providing CTI services
・Provision of CT-e1/SaaS, an on-demand contact center CTI service developed in-house
・Developing SaaS business
・Packaging
・Planning and sales of CTI solution packages
・Contracted development
・Using telephone lines, the Internet, intranets, etc.
・Contracted development of information processing systems and CTI solutions

■ alt Inc.

Through the research and development of "alt", a P.A.I. (Personal Artificial Intelligence) based on digital cloning technology, we aim to create the first autonomous society in the history of mankind, in which our daily lives themselves become assets that continue to create lasting value, and in which we can govern ourselves based on our own assessment.

Company name : alt Inc.
Website : https://alt.ai/en/
Address: 809 SENQ Roppongi,Shin-Roppongi bldg. 7-15-7 Roppongi, Minato-ku, Tokyo, Japan
Representative: Kazutaka Yonekura, CEO
Establishment : November 2014
Business description : Development and provision of P.A.I. (Personal Artificial Intelligence).

[P.A.I.]
P.A.I. (Personal Artificial Intelligence) is an AI that aims to digitize our own narrative and place it in the cloud to perform all digital tasks.

*P.A.I. 
"P.A.I." is a registered trademark of alt.
Concept movie of P.A.I. : 
https://www.youtube.com/watch?v=AqTDorosHwY

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