NEWS
2021/07/06
alt "AI Call Center" Launch Presentation on Tuesday, July 27th, 15:00
Personal Artificial Intelligence (P.A.I.) developer alt Inc. (Head office: Minato-ku, Tokyo, Japan, CEO: Kazutaka Yonekura), will hold an AI call center https://aicallcenter.ai/ launch presentation on July 27 (Tuesday), 15:00-16:00. The event will be held on Tuesday, July 27, from 15:00 to 16:00.
Thank you for your patience. At last, the official launch of the new alt product, “AI Call Center” has arrived!
We have been receiving inquiries from many companies since the announcement in May, and we are now ready to release the “AI Call Center.”
We will be holding an online event to let everyone know the full story of this product. This event will be useful not only for call center operators and cloud PBX providers, but also for anyone who wants to improve their customer experience by further streamlining their daily inquiry handling.
We will be there to answer your questions as directly as possible, so please come and experience the “future here and now.”
--- Details of the presentation ---
【Date】 Tuesday, July 27th, 15:00～16:00
【Outline】 AI Call Center Launch Presentation
【Cost】 Free of charge
【Cost】Free [Format] Online event *Zoom will be used.
Deadline for application] Monday, July 26th, 15:00
How to register] Please register using this form.
>> https://event.alt.ai/aicallcenter < <
Outline of AI Call Center
■ Free dialogue AI revolutionizes corporate support operations from the ground up
"AI Call Center (https://aicallcenter.ai/)" is a voice-activated AI solution that enables "free dialogue with AI" using natural language processing technology that ORTZ has cultivated over many years of research and development in order to meet the needs of call centers in the new normal era. It is a voice interactive AI solution.
Video introduction of "AI Call Center": https://youtu.be/oktj89pSn4M
■ Three Advantages of Introducing AI Call Center (Business)
1. 24 hours a day, 365 days a year, unattended response by AI is possible, and the booth space required for human operators is no longer necessary.
There is no need to increase the number of operators. This will revolutionize the conventional call center business model.
2. Labor costs, the biggest bottleneck in call centers, can be overwhelmingly reduced.
You will realize a cost reduction of more than 50% compared to conventional labor costs.
3. By replacing the know-how of experienced operators with AI, you can improve the quality of work execution of the entire operator staff in a short period of time.
Of course, the aggregated knowledge can be retained as an asset, which contributes to the promotion of DX.
■「Three Advantages of Introducing AI Call Center (Technology)
This service can be linked to other advanced AI technologies for data analysis and functional expansion.
1. emotion analysis
・Real-time visualization of conversations in terms of joy, anger, sorrow, and pleasure
・Preventing problems before they occur
・Improvement of operator conversation quality
2. Inappropriate word detection
・Check whether operators are using prohibited words in conversations.
・Time-series changes in the number of times NG words are uttered and the number of utterances.
3. personalization analysis
・Analyze the conversations of excellent operators
・Improve business processes and services by reflecting the know-how and knowledge of excellent operators in daily operations.
■Three Advantages of Introducing "AI Call Center" (Data Analysis)
Analysis of the vast amount of call data exchanged between customers and operators on a daily basis can be of great value in the future call center business.
The "AI Call Center" not only transcribes call data, but also provides added value through analysis.
1. want to know what kind of conversation an excellent operator is having
・All the operator's talk will be visualized and analyzed by AI.
・This will create an environment where new operators can immediately learn from the conversations of excellent operators.
2. Collecting VOC to improve service value
By analyzing and aggregating the inquiries received from customers and automatically summarizing customer concerns and dissatisfaction, the system collects data for different purposes.
3. I want to analyze the contents of conversation logs when a problem occurs with a customer.
By referring to the text data of each conversation, the system extracts the keywords that caused the trouble from the content of the conversation in which the trouble occurred.
This makes it possible to detect keywords that cause problems in advance.
--- About Us ---
Company name : alt Inc.
Website : https://alt.ai/en/
Address: 9F SENQ Roppongi,Shin-Roppongi bldg. 7-15-7 Roppongi, Minato-ku, Tokyo, Japan
Representative: Kazutaka Yonekura, CEO
Establishment : November 2014
Business description : Development and provision of P.A.I. (Personal Artificial Intelligence).
[P.A.I.]
P.A.I. (Personal Artificial Intelligence) is an AI that aims to digitize our own narrative and place it in the cloud to perform all digital tasks.
*P.A.I.
"P.A.I." is a registered trademark of alt.
Concept movie of P.A.I. :
https://www.youtube.com/watch?v=AqTDorosHwY
--- Our AI solutions (Partial)---
◆Inquiries for our AI solutions
https://alt.ai/aiprojects/en
◆AI GIJIROKU (AI Minutes)" official website:
https://gijiroku.ai/en
◆The world's first AI clone questionnaire "Nulltitude" official website
https://nulltitude.ai/en
◆"NeoRMR" Operator AI Support System official website
https://alt-technologies.com/rmr/en
◆"AI TSUYAKU (AI Interpreter)" official website
https://tsuyaku.ai/
◆"AI Call Center" Official Website
https://aicallcenter.ai/
◆"AI Moderator" official website
https://aimoderator.ai/
＜For inquiries regarding the press and media＞
Public Relations representative : Misako Nishizawa
Phone : +81-3-6380-7076
E-mail: press@alt.ai
＜For inquiries regarding the event＞
Public Relations representative : Yusuke Kato
Phone : +81-3-6380-7076
E-mail: event@alt.ai